Survey “Digital Customer Service 2019”

We request 5 minutes of your time to complete this short survey.


Where does your company stand with the digitisation of customer service in 2019?

For several years now, we have been using new keywords such as "Omnichannel Communication", "Optimising Customer Journey" and "Intelligent Customer Service". This year, we would like to find out how far the digitisation of customer service has progressed in your contact centre and what issues still need to be addressed.

This survey is being conducted by the system integrator Damovo, and supported by the industry analyst Dr. Andreas Stiehler.

We look forward to your participation!

CX – Make it your game.



Still at the very beginningPartially implementedAt advanced stagePioneer / ahead of competition
Automation of routine tasks and processes
Fully integrated Omnichannel Contact Centre
Holistic mapping, analysis and optimisation of the customer journey
Intelligent customer service (AI in front and back office) / Bots
Innovative digital customer services (e.g. integration of e-signature, video, co-browsing, VR glasses etc.)







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